Terms & Conditions
1. About Us
www.diykitchendoors.co.uk is owned
2. Making a contract with us
2.1 When you place an order with us,
you are making an offer to buy
goods. We will send you an e-mail to
confirm that we have received your
2.2 Once we have reviewed your order
we will e-mail you again to confirm
that we accept your order, and that
a contract has been made between us.
2.3 In the unlikely event that the
goods are no longer available, or
that we have made a pricing mistake,
we will advise you of this. You will
not receive an e-mail confirming
acceptance of your order, and there
will be no contract between us.
2.4 Images of products on this
website are for illustrative
purposes only. Your goods may vary
slightly from the image shown on the
website and will not include any of
the pictured accessories, unless
stated in the specification of the
goods. Whilst goods may be shown
assembled they may require assembly
2.5 We have made every effort to
display as accurately as possible
the colours of our products that
appear on this website. However, we
cannot guarantee that your monitor's
display of any colour will
accurately reflect the colour of the
2.6 Whilst we try to be as accurate
as possible, all information
provided is approximate and is
provided in good faith.
2.7 This contract is covered by
2.8 By placing an order with us, you
agree to and accept these terms.
3. How to place order
3.1 You can order by telephone.
3.2 Carriage charges will be
notified prior to you placing your
3.3 You will be required to pay for
the goods in full at the time of
3.4 We use secure payment facilities
for online purchases. You can pay
for your order by Visa, Mastercard.
3.5 Promotional prices only apply
during the period stated.
3.6 All prices quoted on our website
are in UK pounds and include Value
Added Tax at the current rate.
3.8 Once your order has been
confirmed, changes may not be
possible or may incur additional
charges or delays.
3.7 Once your order is complete we
will notify you of the dispatch
4. Delivery & Carriage Charges
4.1 Goods will normally be
dispatched within 14 working days
and any estimated dispatch date is a
an estimate, which cannot change
4.2 We will normally deliver goods
within 1-2 working days of dispatch.
4.3 Your order may arrive in more
than one delivery
4.4 We can deliver our doors
anywhere in mainland Great Britain
and Republic of Ireland.
Unfortunately we do not deliver to
the Channel Islands or the
Highlands/Islands of Scotland,
however we are able to deliver to a
mainland courier company on your
behalf for onward shipping.
4.5 We will deliver the goods to the
premises you specify on your order.
You must be at home to accept
delivery of your order, which is
normally between 8:00am and 6:00pm
We will not accept responsibility
for loss or damage if you instruct
the delivery company to leave the
4.6 Most of our products are
relatively weighty items and you may
be required to assist the driver in
offloading your order.
4.7 Disposal of packing materials is
4.8 After two failed delivery
attempts (or if you are not at home
for an agreed delivery) the goods
may be returned to the factory and
we reserve the right to charge you
an additional re-delivery charge.
4.9 If you change the delivery
address once the goods have been
dispatched to you, we reserve the
right to pass on any extra charges
made by our carriers for redirecting
4.10 Please check the goods on
delivery - any goods found to be
missing or damaged should be
notified to the delivery driver at
the time of delivery or ourselves
within a reasonable time.
4.11 If the goods are lost or
damaged in transit, please let us
4.12 Deliveries are made to a ground
floor entrance only and on the
condition that there is reasonable
access for the safe and prompt
delivery of the goods. You should
tell us about any special delivery
requirements or conditions when you
place your order.
4.13 Sometimes, for reasons beyond
our control we may be prevented from
delivering your goods as planned.
These might include things such as
accidents, breakdowns, fire, flood,
storm, severe weather, acts of god,
war, riot, civil commotion,
malicious damage or the default of
our suppliers. We will try to put
things right as soon as possible
however we can’t be responsible
where this causes a delay or failure
in delivering your goods.
4.14 Time is not the essence of the
contract unless expressly stated
otherwise in writing by a Director
of the Company.
5. Cancellation and returns
5.1 This policy does not apply to
goods ordered by businesses which
are exempt form the Distance Selling
Regulations, or the following goods
which are exempt from the right to
Any items which have been
personalized or modified to your
specification, such as doors made to
non standard sizes (sizes which do
not appear on our price list),
colours/styles outside of the
options listed on our website, or
any door which you have asked us to
drill for hinge holes.
5.2 You can cancel your contract at
any time up to 7 working days after
the day of delivery. To do this,
please e-mail, fax or write to us.
We are unable to accept
cancellations by phone.
5.3 You do not have to give any
reason for cancellation. However, a
brief explanation will help us to
improve the service we offer to
customers in the future.
5.4 If you cancel, you must return
the goods within 14 days of
cancellation, complete with the
original packaging to us and/or our
supplier (or any other UK address
specified by us), at your own
expense. You must ensure that the
goods are packaged adequately to
protect against damage.
5.5 If you fail to return the goods,
we will collect them, and we will
charge you the direct cost of
collection. If you fail to take
reasonable care of the goods before
they are returned to us, and this
results in damage or deterioration,
we will charge you for the reduction
5.6 We will refund all monies paid
to us by you including any postage /
carriage within 30 days, less any
costs due under this contract.
5.7 Business customers, or customers
exempt from the distance selling
regulations may not cancel an order
without our mutual agreement.
This cancellation policy does not
affect your legal rights - for
example, if goods are faulty or mis
6. Faulty Goods / Guarantee
6.1 If there is a problem with the
goods, please notify us by email or
in writing providing details of the
problem. It’s helpful if you can
provide us with a digital photograph
of the problem as this normally
saves you having to return the goods
for inspection. We will deal with
the matter in accordance with your
6.2 All goods are covered by a
manufacturer’s warranty against
faulty workmanship and materials,
subject to the terms and conditions
of that warranty.
6.3 The manufacturer’s warranty is
provided in addition to the rights
that the law says you have as a
consumer and accordingly, your
statutory rights are not affected.
6.4 If an exchange is necessary,
this will be arranged without
unreasonable delay and without
charge. Replacement goods will not
be dispatched until the original
goods have been received at our
warehouse and checked.
The cost of returning goods to us is
your responsibility; however on
inspection we will refund your
reasonable postage costs, providing
that the goods are found to be
faulty. If the goods are not faulty,
we will return them to you, however
you will be required to cover our
reasonable postage costs.
6.5 Doors, drawers and colour
matched accessories from our Bella
and Zurfiz ranges are guaranteed
against materials and workmanship
defects for a period of 3 years
6.6 Doors should be cleaned in
accordance with our care and
6.7 Items situated below a sink,
covering a dishwasher, washing
machine or other similar appliance
should be protected against
excessive water contact
6.8 Items located near any source of
heat or steam should be protected
either by heat deflectors or other
6.9 Within this time scale we will
replace defective goods free of
charge, at our discretion, providing
that you have returned to us any
faulty goods upon request.
6.10 Other items such as hinges,
handles and drawers are guaranteed
for 1 year from the date of
delivery. Within this time scale we
will replace defective goods free of
6.11 If an item is no longer
available we will offer an
alternative. However our liability
will be to replace the faulty goods
only and we are unable to guarantee
an exact match. In this instance you
will have the option of a refund.
6.12 Where we replace faulty goods
you are responsible for their
disposal if they have not previously
been returned to us.
6.13 We are unable to guarantee and
exact colour match due to the nature
of the product.
6.14 All products are manufactured
within tolerances of +/- 1.5mm.
6.15 The manufacturing process and
materials used in the production of
frame (glazed) doors means that we
are unable to guarantee that the
vinyl will always be pushed tightly
into the internal corner of the
frame. This is not a manufacturing
fault, and can only be seen from the
back of the door. This does not
affect the performance or guarantee
of the product.
7. Lowest Price Guarantee
We will price match any UK based
competitor within 5 days after
purchase, on a ‘like for like’ basis
(your total quotation price), taking
all charges into account and
available for dispatch/delivery on
the same terms as ours, furthermore
we will beat their price by 2.5% of
8.1 The products sold on this
website have been designed to comply
with all relevant UK legislation. We
cannot warrant or represent that
they comply with any legal
requirement outside the uk.
8.2 We do not accept liability for
any consequential loss of profit or
indirect losses. You should
therefore not book installation of
the goods until you have received
them and inspected them.
9. Trade or Business Customers
The following conditions apply to
orders placed by Trade or Business
9.1 Orders may not be cancelled
except with our mutual agreement and
having been confirmed in writing by
a Director or our company. We
reserve the right to make
cancellation and/or re-stocking
9.2 Claims for missing or damaged
items must be made within 24 hours